My pain management doctor’s office had not been sending me invoices (address screw up) and allowing my outstanding balance to grow. Exponentially! Even though I see the doctor at least once a month and pay a $45 specialist copay, they never told that this balance existed. So, about a week and a half ago, I’m supposed to go in for a procedure, and I’m told on the phone I cannot until I pay my balance. Why they didn’t call before then, I don’t know. Anyway, having no clue what kind of number I was about to hear, I was like, “sure, no problem, how much?” They responded with $665!!! And even though at first they told me I had to pay half of it in order to schedule the procedure and receive medication refills, now today when I call them to pay, they say a new office policy has taken effect. I must now pay all of it, then I can schedule my procedures and a follow up visit and receive prescriptions. They also said from this point forward, every time one pays the copay, if there’s any outstanding balance from past visits that the insurance didn’t cover, one will have to pay that amount at that time. I thanked them for that last bit and said it was a fabulous idea and that every other doctor I’ve ever seen does that so that this does not happen. I admit, I’m sure I had a sarcastic tone. So, it’s there horrendous policy and poor attempts at addressing the issue and communication in general that allowed this balance to become what it is in the first place, and they’ve told me this is happening to many patients, yet they offer no payment plan to help these patients out, knowing when it’s all paid off, the new policy will be in effect. What sort of twisted fuckery is this?! Sorry, but that’s what it is. I don’t know many people who have a free $665 sitting around to slap down, but I need to see my doctor so badly for wrist and shoulder injections. We have our car set to be repaired on December 30th, and I don’t know which one I’m paying first.
My son put it to me quite simply. “Which is more important.” To which I told him that it depended on which point of view you take.
I’m furious. I’m livid. I’m honestly without words, which isn’t so swell for a blog writer, but hey, I’m calling a spade a spade.
Meanwhile, I’m having problems with my psychiatric meds. The psychiatrist told me I could increase the dosage on one med if I needed to – not gonna go into it because my wrist is hurting typing this, and I need to get moving – but the point is that I did. Now, when I’m calling requesting an earlier refill, the front desk rep is not understanding what I’m saying in trying to explain to her why it needs to be refilled early. She said even if the doctor does refill it, I have to pay an extra fee for refilling said med before seeing him again. Nope. Ain’t happening, honey. So, I gotta stay on that.
And then, for extra fun, we had to put some stop payments on some items in my mom’s checking account. I took care of it last Wednesday. She got paid Friday. Today, we woke up to $0 in her account!!!! Yes, since Friday, she’s had $1,500, now we wake to $0 because the items we placed the stop payments on (plus other auto pay bills) went through. And, we had deposited some of our money into her account as well because right now, all monies are being pooled together what with the holidays and car repair, etc. So, they will give us our money back, but it could take up to 10 business days as it must go through claims. WHAT????!!!!
Ridiculous. So, I’m making and selling Christmas decorations despite my wrist and shoulder pain. (Also, selling new and gently used clothes, books, etc, on online garage sales through FaceBook – whatever I can to make money to make ends meet until we get our money refunded.) My son was nice enough to pay for my mom’s copay for a doctor she saw today. We have a few groceries. Electric bill isn’t due for another week. We’ll make it. I’ll figure it out as I always do.
But really… should hard working people who pay their taxes and meet their responsibilities, people who are disabled, should it be this hard for them to receive care?
I just wanna smash something. So, I advised the cat to sleep elsewhere. LOL. Kidding. Gotta laugh or you’ll cry.